Alerts
PingRoot notifies you when a monitor goes down and again when it recovers. Alerts only fire on state changes — you won’t receive a flood of emails for a monitor that stays down.
When You Receive Alerts
Section titled “When You Receive Alerts”| Situation | Alert Sent? |
|---|---|
| Monitor just created (first check) | No — not enough data yet |
| Monitor goes from Up → Down | Yes — DOWN alert |
| Monitor stays Down (within cooldown) | No |
| Monitor stays Down (cooldown elapsed) | Yes — repeat DOWN alert |
| Monitor goes from Down → Up | Yes — recovery alert |
Alert cooldown by plan: Free plan re-alerts every 15 minutes. Pro and Team re-alert every 5 minutes.
DOWN Alerts
Section titled “DOWN Alerts”A DOWN alert is sent when a monitor goes from Up → Down.
| Alert type | Subject | Key info |
|---|---|---|
| DOWN | ⚠️ Monitor DOWN: {url} | Error message, timestamp, link to dashboard |
UP Alerts (Recovery Notifications)
Section titled “UP Alerts (Recovery Notifications)”A UP alert is sent when a monitor goes from Down → Up.
Recovery alerts are never delayed — you are notified immediately when your service recovers.
| Alert type | Subject | Key info |
|---|---|---|
| UP (recovery) | ✅ Monitor UP: {url} | Downtime duration (e.g., “2 hours, 14 minutes”), recovery timestamp |
Per-Monitor Alert Toggle
Section titled “Per-Monitor Alert Toggle”Each monitor has an individual alert on/off switch, accessible via the bell icon on the monitor card.
| State | Icon | Behavior |
|---|---|---|
| Enabled | Green bell | DOWN and UP emails are sent for this monitor |
| Disabled | Gray bell-slash | No emails are sent for this monitor |
This is useful when:
- A monitor is on a known unstable or under-maintenance endpoint.
- You want to track uptime data without receiving notification emails.
- You are testing a new monitor before enabling alerts.
Changes take effect immediately.
Email Delivery
Section titled “Email Delivery”If an alert fails to send, monitoring continues uninterrupted.
Webhook Notifications
Section titled “Webhook Notifications”Pro and Team plans can configure webhook notifications per monitor. PingRoot sends a POST request to your configured URL when a monitor goes down or recovers.
Supported integrations: Slack, Discord, PagerDuty, and any custom HTTP endpoint.
See the Webhooks guide for setup instructions, payload formats, and delivery details.